Shipping Policy
Shipping and Delivery Policy
Last Updated: 15 December 2025
Thank you for shopping with UrbanUnder. We are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy carefully.
1. Order Processing Time
All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
In case of delays due to high demand, inventory issues, or operational constraints, customers will be notified via email.
2. Shipping Time
Estimated delivery time after dispatch:
- Standard Delivery: 4–7 business days
- Express Delivery (if available): 1–3 business days
Delivery timelines may vary depending on location, courier partner operations, weather conditions, or unforeseen circumstances.
3. Shipping Charges
Shipping charges (if applicable) will be clearly displayed at checkout before final payment.
Free shipping may be offered during promotional periods or on minimum order values, as applicable.
4. Order Tracking
Once your order is shipped, tracking details will be shared via email.
Customers can track their shipment using the provided tracking ID on the courier partner’s website.
5. Delivery Attempts
Our courier partners usually make 2–3 delivery attempts.
If delivery fails due to customer unavailability or incorrect address details, the package may be returned to us.
Re-delivery may involve additional shipping charges.
6. Wrong or Incomplete Address
UrbanUnder is not responsible for orders delivered to:
- Incorrect or incomplete addresses provided by the customer
- Addresses where the recipient is unavailable at the time of delivery
If an order is returned due to incorrect or incomplete details, re-shipping charges may apply.
7. Damaged or Tampered Packages
If you receive a package that appears damaged, opened, or tampered with:
- Please do not accept the delivery
- Inform us immediately with clear photos or videos
- We will review the issue and arrange a replacement or refund, as applicable
8. Delayed Deliveries
Delivery delays may occur due to:
- Courier or logistics issues
- Weather conditions
- Festive seasons or high order volumes
- Remote or non-serviceable locations
While we will assist you in tracking your order, UrbanUnder is not liable for delays beyond our control.
9. Contact Us
For any questions or support related to shipping and delivery, feel free to contact us:
Email: urbanunder.in@gmail.com