Privacy Policy
This Privacy Policy describes how UrbanUnder collects, uses, and protects your information when you visit our website or make a purchase from us. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, and shipping address
- Payment Information: Payment details are processed securely through our authorized payment gateway partners. UrbanUnder does not store debit/credit card, net banking, or UPI details.
- Device & Technical Information: IP address, browser type, device information, cookies, and usage data
- Order Information: Order details, transaction history, and communication records
2. How We Use Your Information
We use your information to:
- Process, confirm, and deliver your orders
- Communicate with you regarding orders, updates, cancellations, refunds, or support queries
- Improve our website performance, products, and customer experience
- Prevent fraud and ensure secure transactions
- Comply with legal, regulatory, and accounting requirements
3. Cookies
UrbanUnder uses cookies and similar technologies to enhance website functionality and improve user experience.
Cookies help us understand user behavior, analyze traffic, and improve site performance.
You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may be shared only with trusted third parties such as:
- Payment gateway providers
- Courier and logistics partners
- Website hosting and analytics service providers
These third parties are obligated to use your information only for the purpose of providing services to UrbanUnder and to keep your data secure and confidential.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or update of inaccurate information
- Request deletion of your personal data, subject to legal and business obligations
To exercise these rights, you may contact us using the details provided below.
7. Changes to This Privacy Policy
UrbanUnder reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us:
Email: urbanunder.in@gmail.com
Phone: +91 92116 32133
Address:
B7/004, Supertech Eco Village 2,
Sector 16B, Greater Noida,
Gautam Buddha Nagar – 201306,
Uttar Pradesh, India