Terms of service

Terms of Service

Effective Date: September 6, 2026

Welcome to UrbanUnder.in. These Terms of Service (“Terms”) govern your access to and use of the UrbanUnder.in website, including browsing, purchasing products, and using any services provided through the website.

By accessing or using UrbanUnder.in, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the website.

1. About UrbanUnder

UrbanUnder.in is an online store offering innerwear and related apparel products for men and women.

Throughout these Terms, “UrbanUnder,” “we,” “us,” and “our” refer to the operator of UrbanUnder.in. “You,” “your,” or “customer” refers to any person who accesses or purchases from the website.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not use the website in a way that violates applicable laws or the rights of others.

If you are purchasing on behalf of another person, you confirm that you have the authority to provide their information and place the order on their behalf.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on the website are accurate.

However:

  • Actual colours may vary depending on your device or screen settings.
  • Minor variations in appearance, packaging, or measurements may occur.
  • Product availability may change without prior notice.
  • We reserve the right to correct errors or inaccuracies in product information.

We do not guarantee that every product description or image will always be completely accurate, current, or error-free.

4. Prices

All product prices displayed on UrbanUnder.in are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during the purchase process where applicable.

We reserve the right to correct pricing errors. If an order has been placed at an incorrectly displayed price, we may contact you regarding the error and provide the option to confirm the order at the correct price or cancel the order.

5. Orders

Placing an order on UrbanUnder.in constitutes a request to purchase the selected products.

An order is not considered fully accepted until it has been confirmed by us.

We reserve the right to refuse, cancel, or limit an order for reasons including, but not limited to:

  • Product availability.
  • Incorrect pricing or product information.
  • Suspected fraudulent or unauthorized transactions.
  • Incorrect customer or shipping information.
  • Duplicate or unusually large orders.
  • Technical or system errors.
  • Violation of these Terms.

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our Return & Refund Policy.

6. Payment

We may offer multiple payment methods, including online payment methods and Cash on Delivery, where available.

You agree to provide accurate and valid payment information when placing an order.

Payments may be processed through third-party payment service providers. We do not store sensitive payment information such as complete card details unless expressly stated otherwise in our Privacy Policy.

We are not responsible for payment failures caused by banks, payment gateways, network issues, or other circumstances outside our reasonable control.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe displayed on the website.

Delivery times are estimates and may vary due to:

  • Location.
  • Courier delays.
  • Weather or natural events.
  • Public holidays.
  • Incorrect or incomplete address information.
  • Events beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address and contact information.

UrbanUnder is not responsible for delays resulting from incorrect information provided by the customer.

8. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Because UrbanUnder sells hygiene-sensitive innerwear products, certain products may be non-returnable or non-exchangeable once opened, worn, washed, or used.

By purchasing from UrbanUnder.in, you acknowledge and agree to the applicable return and refund conditions.

9. User Accounts

If you create an account on UrbanUnder.in, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You agree to notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent, abusive, or unlawful activity.

10. Prohibited Uses

You agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with the operation or security of the website.
  • Introduce viruses, malware, or other harmful code.
  • Copy, reproduce, modify, or distribute website content without authorization.
  • Use automated systems to scrape or collect website information without our permission.
  • Impersonate another person or provide misleading information.
  • Use the website to infringe the rights of UrbanUnder or any third party.

11. Intellectual Property

All content available on UrbanUnder.in, including but not limited to:

  • Logos and trademarks.
  • Product photographs.
  • Graphics and designs.
  • Text and product descriptions.
  • Website layout and design.
  • Videos and other media.

is owned by or licensed to UrbanUnder and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

12. User Reviews and Content

If you submit reviews, comments, photographs, feedback, or other content to UrbanUnder.in, you agree that the content:

  • Is truthful and based on your genuine experience.
  • Does not violate any law or third-party rights.
  • Does not contain offensive, abusive, defamatory, misleading, or unlawful material.
  • Does not contain malicious software or harmful content.

By submitting content, you grant UrbanUnder permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

13. Third-Party Services and Links

UrbanUnder.in may use or integrate third-party services such as payment processors, logistics providers, analytics services, advertising platforms, or other service providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for the content, policies, availability, or practices of third-party websites or services.

14. Privacy

Your use of UrbanUnder.in is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, store, and protect personal information provided through the website.

15. Website Availability

We aim to keep UrbanUnder.in available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to maintenance, technical problems, updates, or circumstances beyond our reasonable control.

16. Disclaimer

To the extent permitted by applicable law, UrbanUnder.in provides the website and its services on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted or error-free.
  • All information will always be complete or current.
  • The website will be free from viruses or other harmful components.
  • Products will always be available.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, UrbanUnder and its operators shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through it.

Our liability in relation to a particular product or order will, to the extent permitted by law, be limited to the amount paid by the customer for that particular product or order.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless UrbanUnder, its owners, employees, representatives, and service providers from claims, losses, damages, liabilities, or expenses arising from:

  • Your violation of these Terms.
  • Your misuse of the website.
  • Your violation of applicable law.
  • Your violation of the rights of another person or entity.

19. Changes to These Terms

We may update or modify these Terms from time to time.

Changes will become effective when the updated Terms are published on UrbanUnder.in, unless otherwise stated.

Your continued use of the website after changes are published constitutes acceptance of the revised Terms.

20. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms or your use of UrbanUnder.in shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the location of UrbanUnder's principal place of business, subject to applicable law.

21. Contact Us

If you have any questions regarding these Terms of Service, please contact UrbanUnder through the contact information provided on UrbanUnder.in.

When contacting us regarding an order, please provide your order number and relevant details so that we can assist you efficiently.

By using UrbanUnder.in or placing an order through the website, you acknowledge that you have read, understood, and agreed to these Terms of Service.