Shipping policy

Shipping Policy

Effective Date: September 6, 2026

At UrbanUnder.in, we are committed to processing and delivering your order safely and as quickly as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment or order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping or tracking information, where available.

2. Delivery Time

Estimated delivery time is generally:

  • Metro and major cities: 2–5 business days
  • Other locations: 3–7 business days
  • Remote or difficult-to-service locations: 5–10 business days

Delivery timelines are estimates and may vary depending on the delivery location, courier service, weather, public holidays, and other circumstances beyond our control.

The estimated delivery date shown at checkout or in your order confirmation should be considered the most relevant estimate for your order.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer:

  • Free shipping on qualifying orders.
  • Flat-rate shipping.
  • Location-based shipping charges.
  • Promotional or limited-time shipping offers.

Shipping charges may change from time to time without prior notice.

4. Order Tracking

Once your order has been shipped, tracking details may be shared with you through your registered email address, phone number, SMS, or other available communication channels.

You can use the tracking information provided to check the status of your shipment.

Please allow some time for tracking information to become active after the order has been dispatched.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name.
  • House/flat number.
  • Street/locality.
  • City and state.
  • PIN code.
  • Valid phone number.

UrbanUnder is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect, incomplete, or inaccurate address information provided by the customer.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts.

If the customer is unavailable, refuses delivery, provides an incorrect address, or otherwise prevents successful delivery, the shipment may be returned to us.

In such cases, additional shipping charges may apply if the customer requests re-shipment, where available.

7. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders.

COD availability may depend on the delivery address, order value, product availability, courier service, or other factors.

We reserve the right to restrict or disable COD for certain orders or locations.

8. Delayed Deliveries

Although we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather.
  • Natural disasters.
  • Transportation disruptions.
  • Public holidays.
  • Strikes or service interruptions.
  • Government restrictions.
  • High shipment volumes.
  • Incorrect address or contact information.
  • Other unforeseen circumstances.

If your order is significantly delayed, please contact our customer support team with your order number.

9. Lost or Damaged Shipments

If your package appears damaged at the time of delivery, please inspect the package before accepting it where possible.

If you receive a damaged, incorrect, or incomplete order, contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Order number.
  • Photographs/videos of the package.
  • Shipping label.
  • Photographs of the product and any visible damage.

We will review the issue and take appropriate action in accordance with our Return & Refund Policy.

10. Undeliverable or Returned Shipments

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other reasons attributable to the customer, we may contact you regarding the next steps.

For prepaid orders, any refund, if applicable, will be handled according to our Return & Refund Policy.

For COD orders, re-shipment may be subject to additional shipping charges and availability.

11. Multiple Products in One Order

If an order contains multiple products, we may ship the products together or separately depending on product availability, warehouse location, and logistical considerations.

If products are shipped separately, you may receive separate tracking information.

12. International Shipping

Unless expressly stated otherwise on UrbanUnder.in, we currently ship only to addresses within India.

International shipping may be introduced in the future and will be subject to separate shipping charges, delivery timelines, customs requirements, duties, and applicable laws.

13. Contact Us

For questions regarding shipping or delivery, please contact UrbanUnder through the customer-support contact details provided on UrbanUnder.in.

Please include your order number when contacting us about an existing order.